Shipping Policy

Last updated: August 16, 2026

1. Processing Time

Orders are processed within 1–3 business days of receipt, excluding weekends and holidays. Orders placed on weekends or holidays will be processed on the next business day. Backordered products may require additional processing time — see our Terms of Service for backorder terms.

2. Signature Required

All PepperCo Research shipments require a signature upon delivery. This is non-negotiable and cannot be waived. You must be available to sign for your package at the delivery address. If you are not available, the carrier will attempt redelivery or hold the package at their facility for pickup.

This policy protects against lost-package claims, porch theft, and delivery disputes. Signature confirmation creates carrier-level proof of delivery that cannot be disputed.

3. Shipping Methods

We ship via USPS Priority Mail and UPS Ground, depending on your location and order size. Shipping method is selected at checkout. Estimated delivery times:

USPS Priority Mail: 2–5 business days after processing
UPS Ground: 3–7 business days after processing
FedEx Express: 3–7 business days after processing

Delivery times are estimates and are not guaranteed unless you select an expedited option at checkout (if available).

4. Shipping Rates

Shipping rates are calculated at checkout based on package weight, dimensions, and destination. Free shipping may be offered for orders exceeding a promotional threshold — any such offers will be displayed at checkout.

5. Shipping Regions

We currently ship to all 50 U.S. states. Some states may have additional documentation or labeling requirements for research reagents — PepperCo Research maintains compliance with all applicable state-level regulations. We do not ship internationally at this time. We do not ship to P.O. boxes — a physical address is required for signature delivery.

6. Local Pickup and Delivery (Philadelphia)

PepperCo Research offers local pickup and same-day delivery within Philadelphia, PA for eligible orders. Local pickup is available at our facility at 704 Spring Garden St, Philadelphia, PA 19123. Same-day delivery is available for orders placed before 12:00 PM ET within select Philadelphia zip codes. Local delivery options will be displayed at checkout if your shipping address qualifies.

7. Lost or Stolen Packages

If a package is marked as delivered with a signature on file, PepperCo Research considers the package successfully delivered. We are not responsible for packages lost after signature has been obtained. If a package is lost in transit (no delivery scan), we will work with the carrier to locate it and, if necessary, issue store credit for the order value.

8. Incorrect Shipping Address

You are responsible for providing an accurate shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address, additional shipping charges will apply to resend the package. If the package cannot be resent, store credit will be issued for the product value (shipping charges are non-refundable).

9. Damaged Packages

If your package arrives damaged, you must report it to us within 24 hours of receipt. See our Return & Refund Policy for the full damaged-package reporting procedure.

10. Contact

For shipping questions, contact us at:

PepperCo Research
704 Spring Garden St
Philadelphia, PA 19123
Phone: (267) 323-8576
Email: info@peppercoresearch.com

RESEARCH USE ONLY — Products sold on this site are intended exclusively for in vitro laboratory research. Not for human or animal consumption. Not FDA-approved. Customers must be 21+.